How To Deliver Awesome Customer Service
The Imperative Of Service For Your Business
The business Imperative Of Service, ensures you are always set up for success, no matter your size, and you have the best structures, processes, technologies and where appropriate, outsourcing partners in place, so that you can deliver awesome service to your customers in a way that is efficient and effective.
To help you do this, we use The Setup & Scale Business Quadrant™ of which there are four components…
To achieve this, you must identify and define your current Strengths, Weaknesses, Opportunities, Threats, Future State Principles, Framework, Activities, Processes, Gaps, and of course Remediation.
To help you with this, you start defining the Architecture, Hardware, Software, Cloudware, Security, Functional Needs, Business Requirements, Selection Criteria, Integration Approaches, and how to Leverage your technology partner’s capabilities.
This is achieved through Outsourcing and we help you with our framework: The Seven Practices Of Highly Effective Outsourcing™ which includes EXPLORE The Big Picture, ENVISION The Future, Create An ESPRIT De Corps, EMBARK On The Journey, EXECUTE With Discipline & Passion, EXCEED The Standard Others Look To, EXPAND Your Global Mindset.
To help you with this, you need to be clear on aspects such as Roles & Responsibilities, Policies, Guidelines, Procedures & Standards, SLA, Metrics & Score Cards, Quality Assurance, Benchmarking, and Continuous Improvement, while also ensuring exemplary Leadership with your work colleagues, employees, and stakeholders.
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