Global Outsourcing Business Consulting For Startups

Global Outsourcing Business Consulting For Startups

The Client Case Study…

An Australian engineering and building startup, developed a new approach to turn-key construction, leveraging cloud based technologies.

The Business Challenge…

Our client’s key objective was to ensure that their business is able to rapidly scale and easily be replicated in a franchisee / licensee model.

The Solution…

The Startup Business provided a strategic solution including assessing multiple integrated technology SAAS partners and supplemented with a 24×7 offshore support team.

The Benefits…

The solution and roadmap has allowed our client to rapidly move from planning and now into implementation.

Front Office Customer Support Outsourcing For SMEs & SMBs

Front Office Customer Support Outsourcing For SMEs & SMBs

The Client Case Study…

Often referred to as the “finest source of all travel needs” in their category, our client is a leading US based, online travel agent, that provides competitive offers on quality hotels, airfares and vacation packages.

The Business Challenge…

Due to the large volume of customer requests, queries and bookings, our client’s in-house contact centre was facing difficulty in maintaining service quality. This was impacting upon customer satisfaction and client revenue.

The Solution…

Phykon deployed a remote team with domain expertise in the travel industry, to provide level one support for all incoming requests, queries and bookings.

Phykon also implemented a workforce management solution to forecast peak times, allowing a team to be optimally rostered and provide 24×7 support for the client’s customers.

The Benefits…

Quality of service was improved with the prompt, accurate and satisfactory resolution to all customer requests.

Call abandon rate reduced to less than one percent.

Revenue increased by 16% as against the previous two-year average.

 

Back Office Administration Support Outsourcing For Startups

Back Office Administration Support Outsourcing For Startups

The Client Case Study…

Our client, an Australian company providing state-of-art technology supply chain management based solutions, to global corporations worldwide and revolutionising the Australian dairy and produce industries.

The Business Challenge…

The state-of-art technology supply chain management based solutions required to be augmented around a team of specialists. This team needed to be highly trained and capable of processing all types of customer requests and related processes.

The Solution…

A specialist team was established to manage all aspects of order processing. Integration within Phykon’s infrastructure, was key to ensure business continuity and round the clock uninterrupted service. Continuous improvement practices ensured client process times were improved. Additional tools, business intelligence reports and dashboards were implemented to show business status resulting in raised quality standards compared to industry standards.

The Benefits…

A reduction in time taken to process orders with prompt, accurate and satisfactory resolution of all issues related to the new platform was obtained. At the same time, the efficient and effective management of pre-delivery aspects of every customer of our client, was achieved. This ultimately improved experience, allowed our client to step out of the day to day operations and focus on more strategically important aspects of the business.

 

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