Technical Help Desk Outsourcing

Technical Help Desk Outsourcing

Technical Help Desk Outsourcing

Technical help desk outsourcing services helped a US based distributor support their individual consumer clients, with 24×7 access to professional agents.

 

The Client

 

As an authorised distributor of wireless IP network cameras in the US, marketing and distributing these cameras for customers across North America, Europe and Australia, our client required urgent assistance.

 

The Business Challenge

 

Due to high influx of customer orders because of exponential growth, our client did not have the capacity of engineers to install and configure these wireless IP cameras and was not able to deliver on the promised quality of service standards that their end customers were expecting. Our client approached Phykon to deliver the required service standards and also improve the overall operational efficiency in the client’s technical support department.

 

The Technical Help Desk Outsourcing Solution

 

Phykon recruited a team of specialist engineers with qualified trainers embedded, to ensure standards and quality assurance is maintained as well as training the team in customer service relationship management, call handling and email etiquette. This remote team was rostered to provide 24×7 support across three time zones (CST, GMT and AEST).

 

The Results

 

Quality of service was improved with the prompt, accurate and satisfactory resolution to all Our client was for the first time, enabled to provide 24×7 customer support to its end customers. In addition, our client’s repeat orders increased by 25% because of the improved level of customer satisfaction. Plus, expenses for the quality technical support, was reduced to almost 50%, compared to the client equivalent in-house onshore team of experts.

 

The Benefits

 

 

Do You Want To Grow and Scale Your Business?

 

Would you like to…

Reinvent And Differentiate?

Increase Your Revenue?

Reduce Your Costs?

Future Proof Your Business?

Create Long Term Business Value?

Then speak to our experts in your confidential consultation.

Email: results@thestartupbusiness.com or click on this link to book your appointment…

 

Learn How The Startup Business Can Help You

 

The Startup Business, The Startup Business School, and The Startup Business Club are the premier business communities for The New Economy – Industry 4.0.

In other words, we are a place where you can learn how to build a successful business.

For example, a place to learn how to market like a pro. Where you can connect with experts. Above all, where you can get strategies and tools to grow and scale your business.

Because we help Professionals, Startups, SMBs, SMEs, and Corporates, to grow and scale.

And we do this in four ways…

Business and Technology Education

Entrepreneur Mentoring and Business Coaching

Startup and Business Advisory

Automation and Outsourcing

In short, we want to help you make a difference.

Above all, our promise is to make business easy for you.

The Results Our Clients Achieve…

20% Client Customer Growth
37% Revenue Increase
29% Cost Reduction
23% Profit Increase
30% Business Value Growth

The Impact We Are Making…

1021 Clients Helped
30+ Years In The Game
19 Countries Our Clients Are From
102 Thought Leadership Articles Written
120 Hours Free Training Provided Annually

Back Office Outsourcing For Global Corporation

Back Office Outsourcing For Global Corporation

Back Office Outsourcing For Global Corporation

Back office outsourcing for an Australian based global corporation, provided cost effective capability in a market of declining profit margins.

 

The Client

 

Our client, an Australian company providing state-of-art technology supply chain management based solutions, to global corporations worldwide and revolutionising the Australian dairy and produce industries.

 

The Business Challenge

 

The state-of-art technology supply chain management based solutions required to be augmented around a team of specialists. This team needed to be highly trained and capable of processing all types of customer requests and related processes.

 

The Back Office Outsourcing Solution

 

A specialist team was established to manage all aspects of order processing. Integration within Phykon’s infrastructure, was key to ensure business continuity and round the clock uninterrupted service. Continuous improvement practices ensured client process times were improved. Additional tools, business intelligence reports and dashboards were implemented to show business status resulting in raised quality standards compared to industry standards.

 

The Results

 

A reduction in time taken to process orders with prompt, accurate and satisfactory resolution of all issues related to the new platform was obtained. At the same time, the efficient and effective management of pre-delivery aspects of every customer of our client, was achieved. This ultimately improved experience, allowed our client to step out of the day to day operations and focus on more strategically important aspects of the business.

 

The Benefits

 

 

Do You Want To Grow And Scale Your Business?

 

Would you like to…

Reinvent And Differentiate?

Increase Your Revenue?

Reduce Your Costs?

Future Proof Your Business?

Create Long Term Business Value?

Then speak to our experts in your confidential consultation.

Email: results@thestartupbusiness.com or click on this link to book your appointment…

 

Learn How The Startup Business Can Help You

 

The Startup Business, The Startup Business School, and The Startup Business Club are the premier business communities for The New Economy – Industry 4.0.

In other words, we are a place where you can learn how to build a successful business.

For example, a place to learn how to market like a pro. Where you can connect with experts. Above all, where you can get strategies and tools to grow and scale your business.

Because we help Professionals, Startups, SMBs, SMEs, and Corporates, to grow and scale.

And we do this in four ways…

Business and Technology Education

Entrepreneur Mentoring and Business Coaching

Startup and Business Advisory

Automation and Outsourcing

In short, we want to help you make a difference.

Above all, our promise is to make business easy for you.

The Results Our Clients Achieve…

20% Client Customer Growth
37% Revenue Increase
29% Cost Reduction
23% Profit Increase
30% Business Value Growth

The Impact We Are Making…

1021 Clients Helped
30+ Years In The Game
19 Countries Our Clients Are From
102 Thought Leadership Articles Written
120 Hours Free Training Provided Annually

Customer Support Outsourcing

Customer Support Outsourcing

Customer Support Outsourcing

Customer support outsourcing for a US based online travel agent resulted in improved customer experience and repeat business plus lower overheads.

 

The Client

 

Often referred to as the “finest source of all travel needs” in their category, our client is a leading US based, online travel agent, that provides competitive offers on quality hotels, airfares and vacation packages.

 

The Business Challenge

 

Due to the large volume of customer requests, queries and bookings, our client’s in-house contact centre was facing difficulty in maintaining service quality. This was impacting upon customer satisfaction and client revenue.

 

The Customer Service Outsourcing Solution

 

Phykon deployed a remote team with domain expertise in the travel industry, to provide level one support for all incoming requests, queries and bookings.

Phykon also implemented a workforce management solution to forecast peak times, allowing a team to be optimally rostered and provide 24×7 support for the client’s customers.

 

The Results

 

Quality of service was improved with the prompt, accurate and satisfactory resolution to all customer requests.

Call abandon rate reduced to less than one percent.

Revenue increased by 16% as against the previous two-year average.

 

The Benefits

 

 

Do You Want To Grow and Scale Your Business?

 

Would you like to…

Reinvent And Differentiate?

Increase Your Revenue?

Reduce Your Costs?

Future Proof Your Business?

Create Long Term Business Value?

Then speak to our experts in your confidential consultation.

Email: results@thestartupbusiness.com or click on this link to book your appointment…

 

Learn How The Startup Business Can Help You

 

The Startup Business, The Startup Business School, and The Startup Business Club are the premier business communities for The New Economy – Industry 4.0.

In other words, we are a place where you can learn how to build a successful business.

For example, a place to learn how to market like a pro. Where you can connect with experts. Above all, where you can get strategies and tools to grow and scale your business.

Because we help Professionals, Startups, SMBs, SMEs, and Corporates, to grow and scale.

And we do this in four ways…

Business and Technology Education

Entrepreneur Mentoring and Business Coaching

Startup and Business Advisory

Automation and Outsourcing

In short, we want to help you make a difference.

Above all, our promise is to make business easy for you.

The Results Our Clients Achieve…

20% Client Customer Growth
37% Revenue Increase
29% Cost Reduction
23% Profit Increase
30% Business Value Growth

The Impact We Are Making…

1021 Clients Helped
30+ Years In The Game
19 Countries Our Clients Are From
102 Thought Leadership Articles Written
120 Hours Free Training Provided Annually

Business Consulting For Startups

Business Consulting For Startups

Business Consulting For Startups

Business consulting services was provded to an Australian engineering startup who had developed a new approach to turn-key construction.

 

The Client

 

An Australian engineering and building startup, developed a new approach to turn-key construction, leveraging cloud based technologies.

 

The Business Challenge

 

Our client’s key objective was to ensure that their business is able to rapidly scale and easily be replicated in a franchisee / licensee model.

 

The Business Consulting Solution

 

The Startup Business provided a strategic solution including assessing multiple integrated technology SAAS partners and supplemented with a 24×7 offshore support team.

 

The Results

 

The solution and roadmap has allowed our client to rapidly move from planning and now into implementation.

 

The Benefits

 

 

Do You Want To Grow and Scale Your Business?

 

Would you like to…

Reinvent And Differentiate?

Increase Your Revenue?

Reduce Your Costs?

Future Proof Your Business?

Create Long Term Business Value?

Then speak to our experts in your confidential consultation.

Email: results@thestartupbusiness.com or click on this link to book your appointment…

 

Learn How The Startup Business Can Help You

 

The Startup Business, The Startup Business School, and The Startup Business Club are the premier business communities for The New Economy – Industry 4.0.

In other words, we are a place where you can learn how to build a successful business.

For example, a place to learn how to market like a pro. Where you can connect with experts. Above all, where you can get strategies and tools to grow and scale your business.

Because we help Professionals, Startups, SMBs, SMEs, and Corporates, to grow and scale.

And we do this in four ways…

Business and Technology Education

Entrepreneur Mentoring and Business Coaching

Startup and Business Advisory

Automation and Outsourcing

In short, we want to help you make a difference.

Above all, our promise is to make business easy for you.

The Results Our Clients Achieve…

20% Client Customer Growth
37% Revenue Increase
29% Cost Reduction
23% Profit Increase
30% Business Value Growth

The Impact We Are Making…

1021 Clients Helped
30+ Years In The Game
19 Countries Our Clients Are From
102 Thought Leadership Articles Written
120 Hours Free Training Provided Annually

Website Development For Small Business

Website Development For Small Business

Website Development For Small Business

Website development for small business requires close working relationships between the owner of the business and the technical developer to get great results.

 

The Client

 

The leading online ecommerce business – fairtradestore.com, sells fair trade products from disadvantaged communities around the world.

 

The Business Challenge

 

To migrate from an aging custom ecommerce website to a Shopify platform, integrating a Dropshipping delivery model and the use of MailChimp mail autoresponders, plus 24×7 customer service support from India.

 

The Website Development Solution

 

A complete on demand done-for-you service from website migration, integration and offshore 24×7 support.

 

The Results

 

Our client was able to access technology capabilities and low cost offshore 24×7 customer support services on an on demand basis, of which could be rapidly scaled up as required while keeping overheads low.

 

The Benefits

 

 

Do You Want To Grow and Scale Your Business?

 

Would you like to…

Reinvent And Differentiate?

Increase Your Revenue?

Reduce Your Costs?

Future Proof Your Business?

Create Long Term Business Value?

Then speak to our experts in your confidential consultation.

Email: results@thestartupbusiness.com or click on this link to book your appointment…

 

Learn How The Startup Business Can Help You

 

The Startup Business, The Startup Business School, and The Startup Business Club are the premier business communities for The New Economy – Industry 4.0.

In other words, we are a place where you can learn how to build a successful business.

For example, a place to learn how to market like a pro. Where you can connect with experts. Above all, where you can get strategies and tools to grow and scale your business.

Because we help Professionals, Startups, SMBs, SMEs, and Corporates, to grow and scale.

And we do this in four ways…

Business and Technology Education

Entrepreneur Mentoring and Business Coaching

Startup and Business Advisory

Automation and Outsourcing

In short, we want to help you make a difference.

Above all, our promise is to make business easy for you.

The Results Our Clients Achieve…

20% Client Customer Growth
37% Revenue Increase
29% Cost Reduction
23% Profit Increase
30% Business Value Growth

The Impact We Are Making…

1021 Clients Helped
30+ Years In The Game
19 Countries Our Clients Are From
102 Thought Leadership Articles Written
120 Hours Free Training Provided Annually

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